Returns Process

We're sorry that the item had issues or was not to your satisfaction. Please use the Email below to reach out to our team who will be available to help. Depending on your circumstances, we can offer you exchanges if parts are missing or any issues with the overall product. Please include your Order Number in the Subject to Speed up the process. 

I will also be helpful to include a description of the problem and insert pictures so help us investigate and make the process more efficient and easier for you. 

Please review our Refund Policy before you contact as it may already answer your question. 

Guide:

Email contact: Info@chahine-milad.co.uk

Email Subject: *Order Number*

Description: *Briefly tell us what the problem is and please include phots where necessary.

Please allow up to 24 hours for a response.